Shipping, Returns & Refunds

Last updated: 26 October 2026

Shipping

• We ship across India. Shipping is free on every order.
• After you place an order we call you to confirm the items and address. We share the expected dispatch and delivery timing on that call, because it depends on your location and our batch schedule.
• You can check the current stage of your order any time on the Track Your Order page using your order id and mobile number.
• Please make sure someone is available to receive the parcel and pay in cash. If a delivery cannot be completed we will try to reach you before the parcel is returned to us.

Payment

Cash on Delivery only, with a ₹40 handling fee per order. Pay the exact amount on your order to the delivery partner.

Cancellation

You can cancel an order at no cost until it is packed. Email hello@houseofnature.in with your order id, or tell us on the confirmation call. Once an order has been shipped it cannot be cancelled, but you may refuse the delivery.

Returns

• If an item arrives damaged, leaking, wrong or missing, tell us within 48 hours of delivery with a photo of the parcel and the item, quoting your order id. We will replace the item or refund it.
• Because our products are foods and ritual items, we cannot accept returns of opened or used products for change of mind.
• Natural variation in colour, texture or aroma, or honey crystallising, is not a defect.

Refunds

Refunds for Cash on Delivery orders are made by bank transfer or UPI to details you give us, within 7 working days after we approve the claim (or after the item reaches us, if we ask for it back).

Contact

House of Nature, Village Khejrali, Jodhpur District, Rajasthan — 342001. Email: hello@houseofnature.in.